Registering

Before you can reset your own password you must register your user account with the Passworks® server. This is simple to do as your administrator has already selected the number of questions you need to complete so all you have to do is pick the ones that are personal to you and enter your answers.

After completing your questions you receive a confirmation email. You can then run the Passworks™ Reset Wizard if you ever forget your Windows password.

 Resetting Your Password

You return to work refreshed after a 2 week holiday, forgetting that on your last day at work before you left for your holiday you had to change your password and now you haven't the faintest idea what you set it to. You try 3 different passwords but none of them work and you end up locking out your account.

The Reset Password button on the Windows login screen launches the Passworks® Reset Wizard. After entering the answers to 3 personal questions you reset your password and login to Windows. What used to take you 10 minutes on the phone has just taken you less than 2.

 Security

All user responses are stored in the database using secure, one-way, MD5 encryption, meaning that no-one can find out what answers a user may have entered. In addition, all communication between client applications and the web server is encrypted, meaning data is undetectable even by packet sniffers.